Refund policy

Lost Wood Knives LLC
Return & Refund Policy
All sales are final. Due to the custom, handmade nature of our knives, we do not accept returns or exchanges.

Refunds
Refunds are issued only in the following cases:

Lost in Transit: If your order does not arrive and is confirmed lost by the carrier, a refund will be issued after a 30-day waiting period from the ship date. This allows time for the carrier to locate the package or complete their investigation.

Damaged in Shipping: If your knife arrives visibly damaged, contact us within 48 hours of delivery with photos of the item and packaging. We'll work with you on a repair, replacement, or refund. Damage must be reported promptly — do not use the knife before contacting us.

Manufacturing Defects Warranty
Every knife is inspected before it ships. If it fails due to a flaw in materials or workmanship rather than misuse, we will repair it. This warranty has no expiration.
This warranty does not cover:
Normal wear and edge dulling
Rust or corrosion from improper care
Damage from misuse, drops, or abuse
No Refunds For
Buyer's remorse or change of mind
Sizing, fit, or aesthetic preferences
Damage caused by misuse or improper care after delivery

Reporting a Lost Order
If you believe your order is lost, contact us as soon as possible so we can begin tracking the issue with the carrier ahead of the 30-day mark.